Terms of service

DARVELLA CAKE ORDER TERMS & CONDITIONS

1. Ordering & Payment:

• Full payment is required to confirm your order.
• Orders must be placed at least 3 days (72 hours before 12pm) in advance.

2. Cancellations & Changes:

• Cancellations made at least 3 days (72 hours before 12pm) prior to the pickup date will receive a full refund.
• Changes to your order (flavour, size, design) must be requested at least 4 days in advance.

3. Pickup:

• Please arrive on time for pickup; late pickups may affect the quality of your cake.
• Please adhere to your selected pickup time. Our cakes are made to order, with consideration given to this collection time.
• We take every care to package your cake securely, but we are not responsible for any damage once the cake has been picked up or delivered.

4. Returns & Issues:

• Any issues with your order must be addressed within 24 hours of pickup.
• Returns or refunds will be assessed on a case-by-case basis.

5. Storage & Consumption:

• Cakes should be kept refrigerated and consumed within 7 days for the best quality.
  

6. Allergies & Special Requirements:

• While we take care with dietary requests, our cakes are made in a kitchen that handles nuts, dairy, gluten, and other allergens.

7. Design & Creative License:

• We do our best to match design requests, but slight variations may occur.